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Exchange policy
What wigs can be exchanged?
Contact us within 7 days of receiving the hair, and ONLY eligible wigs can be exchanged. (Altered Packaging or Product, Worn, or Damaged items are not eligible for return).
How to exchange the wig?
Normally a wig with lace that is uncut and intact can be exchanged, but CSR needs to check whether the wig is complete and eligible. To help you exchange the wig, please email us at service@eurostylewigs.com and follow CSR's guide. We are not responsible for any loss!
Please read carefully:
1. Customers can enjoy a one-time free exchange (Return postage is buyer's responsibility). Any price difference regarding the exchange wig will be paid by the customer. 2. 10% handling fee for the 2nd exchange. 15% for the 3rd exchange. More than 3 times' exchange request is not accepted. 3. Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.*For those self-return or self-exchange items, our customer service has the right to refuse a return or exchange.