EUROSTYLEWIGS FAQ

Return policy

Your satisfaction is our goal. We will gladly accept returns on all eligible products (Altered Packaging or Product, Worn, or Damaged items are not eligible for return).

A return handling fee will be applied for all products returned for refund.

Once your item is returned, you have two choices:

> Store Credit - $0 fee if you return your item for store credit to be used for a future order(s). > Return for Refund: Handling Fee - 15% fee if returned within 15 days.
20% fee if returned between 20 and 30 days.No returns after 30 days.
We will process your refund within 7 business days after receiving your return. Please keep in mind your bank may have a delay in processing your credit back to your account.

Normally a wig with lace that is uncut and intact can be returned, but CSR needs to check whether the wig is complete and eligible. To help you return the wig, please email us at service@eurostylewigs.com and follow CSR's guide. We are not responsible for any loss!

Please note carefully:

1. A 10% restocking fee will be applied for all returned merchandise, because Eurostylewigs does not sell refurbished or previously owned products. Return postage is on buyer's responsibility. 2. After 7 days of receipt by the customer, handling fees will be charged as per the amount of time that the unit has been in the customer's possession (15% for 15days / 20% for 20days). NO WIGS CAN BE RETURNED AFTER A MONTH. 3. Tracking number of the returned package needs to be provided within 7 days from the day CSR provides the return address. After 7 days we will assume that the product is satisfactory and no exchange/return is necessary. 4. Once the handling fee is applied and tracking number of returned wig is provided, any balance remaining will be refunded to your PayPal account.

*For those self-return or self-exchange items, our customer service has the right to refuse a return or exchange.

Repackage your item(s) as received from the manufacturer and include the completed Return Form (Please make your order number and return reason very clear).